Access Database Repair - Frequently Asked Questions

This depends very much on the size of the database and the degree of corruption in the file.  Our prices start as low as £29.99. Your free Recovery Report includes the cost for you to download the repaired database file.  Unlike other companies, by the time you have received the free recovery report (usually within 10 minutes) we have already repaired your file - for this reason, once payment has been received you will be able to download the repaired file immediately!  Most other companies make you wait up to 24 hours to download the repaired file!

Our free recovery report details all Access objects that have been recovered including data, forms, reports, modules, etc.  It also shows the last 5 rows of data from each table so that you can ensure the data that has been recovered is up-to-date.View our Sample Recovery Report here.

You only pay for the database repair service after we have analysed the database file, provided a quotation and Recovery Report, and you have accepted it. Please note that the Recovery Report contains detailed information about your repaired file and by submitting payment to us you are agreeing that the contents of this report satisfy your requirements for the database repair.

Yes!  Our upload services can handle files of ANY size - unlike many of our competitors!  Please compress the database before sending the file to us as this will reduce the file size - usually to about 25% of the original size!

If you only have a slow connection speed to the internet, you may prefer to send the file to us on CD/DVD by post - please contact us for details.

If your data is confidential then you must use our Access Revival Utility in order to send us your file in an encrypted environment.  Our web-upload system does not encrypt the data before sending it therefore we cannot guarantee that the file will not be intercepted during transfer over the internet.  It is highly unlikely that anybody will intercept your file using the web upload service, but we cannot guarantee this.

Any databases you upload to us are secure in that nobody outside of EverythingAccess.com can gain unauthorised access to your data.  We update our firewalls and anti virus systems daily and have many more protection mechanisms to ensure the security of your file on our servers. 

Our Access Revival Utility implements a secure public-key encryption technology into our upload/download software.  After you have uploaded your database to us, you have 72 hours to pay for the recovery job.  After 72 hours, the file will be securely removed from our servers automatically.  Your Recovery Report will still be available, so if you later decide to buy the recovered file you just need to upload the file again. If you are worried about the security of your data, feel free to contact us at support@everythingaccess.com.  Please also review our Privacy Policy.

Most firewalls/proxies do not block standard file transfers - in most cases you will be able to send us your file via our web-upload facilityhere.  Since the web-upload service works through your web-browser, you shouldn't need to alter any settings.

If your firewall does not allow HTTP uploads then we recommend using our upload software available here (you will need to download and install this software).  Once installed you will be able to configure your connection settings (such as routing the connection through a proxy to avoid firewall problems).  For your information, this utility runs on internet port 443 (HTTPS/SSL port) and also runs through most firewalls/proxies without manual configuration.  The utility supports HTTP and SOCKS v4/v4a/v5 proxy servers.

Yes! Our recovery engine can decrypt the standard Access encoding mechanism, plus any password security or workgroup security is removed as part of the recovery process. The file that will be returned to you will not have any security measures that were in place in the original file.  It is up to you to re-apply the security to your database - we do not provide this service.

We use PayPal to authorise and accept your payments.  PayPal is secure and accepts all major credit/debit cards.Although we quote prices in GBP Sterling, you should be able to pay in your local currency using a competitive exchange rate through the PayPal system.  Other payments can be taken (e.g. Cheque) however we cannot release your recovered file until payment has been cleared/verified.

Lv-Properties (or LvProps) are the properties that define detailed attributes about objects such as tables, fields and queries (- in fact all Access objects have Lv-Properties but tables, fields and queries are the most common).For example, default-values of table fields and width settings of fields in a query are defined using Lv-Properties.Our state of the art recovery engine can recover all Lv-Properties (depending on corruption level), and therefore you can be assured that the database you will be getting back is as close to the original as possible - which will save you in re-development costs!  

Most jobs are completed and ready for download within 10 minutes.  For more complex situations involving larger database files or severe corruption, the time will vary.  Please contact us for an estimate.

Note:  After payment has been received and verified you will be able to download the repaired file immedaitely!

To ensure the fastest response times, our service is mostly automated.  Under normal circumstances you can expect to receive the Recovery Report and quote within 10 minutes after we have received the file from you.  We pride ourselves in offering the fastest response times available on the net.  Remember, after you have made the payment for a recovery job, you are able to download the file immediately - compare this to hours or even days with other recovery services! 

We currently support Access 95, 97, 2000, 2002 and 2003 databases.We recover standard .MDB databases as well as .ADP project databases.  For .MDE databases,  the files will be returned to you in MDB format without any VBA code.

1. Download the Access Revival Service utility and install it onto your computer.
2. Open the Access Revival Service utility and register your username & password.  This is to ensure that only YOU can access files and details that you've uploaded to us - please do not forget your password else you won't be able to access your fixed files!
3. Select 'Create a New Recovery Job' and select the file you want repaired. You will be given the option of compressing the file before sending it to us - we recommend using WinRAR to achieve the best compression ratio.  The utility has built in support for WinRAR and WinZIP compression (you will need these applications installed before using the Access Revival Service utility).  You may use other compression methods/tools, but you will need to compress the file manually and selecting the compressed file for upload.  
4. The utility will now upload the file to us.  The time taken for this will depend on your internet connection speed.
5. Once the upload is complete, you will receive confirmation that your file has been processed and that a Recovery Report is available - usually within 10 minutes.  If you leave the Access Revival Service utility open and logged in to your account you will receive live notification of information such as when your Recovery Report is ready or if any problems have occurred (if you close the application you will receive e-mails instead). View our Sample Recovery Report here.
6. View your Recovery Report and decide whether or not you want to pay for the service based on the Recovery Report.  If you don't, then you may cancel the recovery job, or after 72 hours it will be removed from our servers automatically. 
7. After payment has been received, you will be able to download the recovered file using the Access Revival utility. 
8. Open the recovered file in Access and you will be presented with the 'Recovery Console' to finalize the recovery process. What's the Recovery Console?

Some objects such as link-tables and Data Access Pages cannot be recreated at our data centre as the source objects will not be available to us.  For this reason we boot-strap your database with our Recovery Console which enables you to easily recreate these external objects on YOUR machine.Therefore you should open the database in Access on a machine which has access to the original resources.  If the original resources are unavailable you will be provided with detailed error information and given the option of opening the Recovery Console later to try again. The Recovery Console is very simple and easy to use - just follow the on-screen instructions.

We aim to answer any support questions you have online.  We aim to respond to your query within 2-3 hours where possible - however in many circumstances we reply within 15 minutes.

Please click here for contact information.

I have forgotten my password to open my Access database, can you help?

Please try out our Access Password Retrieval Lite program to recover your forgotten password (it is 100% FREEWARE!).